Contact Us
Contact Us
Questions about our household cleaning and home-care products, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer support team.
Contact customer support by email.
We aim to respond to customer inquiries within 24 hours.
Customer service is available every day.
Questions About an Existing Order
Please include your order number and the email address used at checkout so we can locate and review your purchase.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly. Provide your order number, a clear description, relevant photos or videos, and a photo of the shipping label and exterior packaging where appropriate.
After review and confirmation, we will offer an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Before Returning an Item
Contact us before sending any merchandise back. Do not automatically send returns to our registered business address. Once a return request is reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.
Response Time
We aim to respond within 24 hours. Requests requiring investigation with a carrier, payment provider, fulfillment partner, return facility, or another service provider may take additional time.