Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high volume, processing may require up to 5 business days. Processing time is separate from carrier transit time.

For supported United States destinations, estimated standard carrier transit is generally 10–15 business days after dispatch. These are estimates, not guaranteed arrival dates. Carrier, weather, holidays, address issues, and other circumstances may affect delivery.

Applicable options and shipping charges are displayed during checkout. You can review shipping costs and the final total before payment.

Depending on inventory, product location, package needs, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. Parcel origin may differ from the registered business address of Beijing Jingheng Zhiyuan Technology Co., Ltd. Items in one order may ship separately with different tracking numbers.

After dispatch, available tracking information will normally be emailed to the address entered at checkout. The carrier may take additional time after label creation to show the first scan. Carrier choice varies by product, origin, destination, and service.

Review your name, apartment or unit, street address, ZIP code, and contact details before ordering. If an error is found, contact service@avelmeron.com promptly. We will reasonably try to change it before fulfillment, but cannot guarantee changes after processing or shipment preparation. Reasonable reshipping costs may apply if a customer-provided inaccurate or incomplete address causes a return and reshipment.

Service depends on the product, destination, and carrier available at purchase. Supported options normally appear at checkout. If no option appears, delivery to that address may be unavailable.

Temporary tracking gaps may occur as parcels move between facilities, carriers, or networks. If there is no update beyond the estimated period or a shipment is significantly delayed, contact us with the order number. We will review available information and, where appropriate, investigate with the carrier or fulfillment provider.

If a package appears lost in transit, contact us with your order number. Following review of tracking and the circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

First check the delivery area, mailbox, household members, building reception, neighbors, and carrier as appropriate. Delivered status does not automatically prevent review. If the parcel still cannot be located, contact support with the order number.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its description. Provide the order number, a clear description, photos or videos of the item and issue, plus exterior packaging and shipping label where appropriate. After an error attributable to us is confirmed, we will offer an appropriate replacement, refund, reshipment, or return solution without additional cost caused by that error. Minor reasonable appearance or packaging differences are not necessarily damage or defects.

If delivery outside the United States is offered at checkout, delivery times, shipping fees, customs duties, taxes, and import charges may vary by location and carrier. Any charges not included in the checkout total may be assessed by local authorities or service providers. Please review the available checkout terms before ordering.