Who operates Avelmeron™?
Beijing Jingheng Zhiyuan Technology Co., Ltd. operates avelmeron.com.

What does Avelmeron™ sell?
Practical household cleaning and home-care products for everyday routines.

Will every product look exactly like the photographs?
We work to present products accurately. Color, lighting, screen settings, and reasonable manufacturing differences can affect appearance. Refer to the individual product page for specifications.

Are small variations considered defects?
Minor reasonable variations are not necessarily defects. Contact us if your item is materially different from the description or arrives damaged.

How are products selected?
We focus on practical function, everyday use, convenience, and clear product information.

How long does processing take?
Normally 2–4 business days after payment confirmation; up to 5 business days during holidays, promotions, or unusually high order volume.

How long does standard U.S. delivery take?
Estimated carrier transit for supported U.S. destinations is generally 10–15 business days after dispatch.

How much does shipping cost?
Available shipping methods and charges are displayed at checkout before payment.

Where do orders ship from?
Our facilities or designated fulfillment partners, depending on inventory, location, and destination. The origin may differ from the registered business address.

Will I receive tracking?
Available shipping and tracking details are normally emailed after dispatch.

What if tracking stops updating?
Contact service@avelmeron.com with your order number for review.

Tracking says Delivered, but I cannot find the package.
Check the delivery area, mailbox, household members, reception, neighbors, and carrier. Then contact us; Delivered status does not automatically prevent review.

Can I cancel or change an order?
Contact us promptly. We will make reasonable efforts before fulfillment, but cannot guarantee changes after processing begins. No cancellation fee applies if canceled before fulfillment.

What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.

How do I request a return?
Email service@avelmeron.com with your order number, the item, reason, and relevant photos or videos where appropriate.

Where should I send a return?
Do not send it to our registered business address. We will provide the correct warehouse address after approval.

Who pays return shipping?
Customers generally pay for preference-based returns; confirmed errors attributable to us are resolved without additional costs caused by that error.

How long does an approved refund take?
We initiate the eligible refund within 5–10 business days after receipt, inspection, and approval; banks may take longer to post it.

What if an item arrives damaged or incorrect?
Contact us within 7 calendar days after delivery with your order number and relevant photos or videos.