Eligible products may be returned within 30 calendar days after confirmed delivery. Contact service@avelmeron.com within this period to request a return.

Email service@avelmeron.com with your order number, the item you wish to return, the reason for your request, and photos or videos where appropriate. Our team will review eligibility and provide next steps. Do not ship an item before receiving return instructions.

Except for damaged, defective, incorrect, or incomplete items and mandatory legal rights, a preference-based return should generally be unused, in original condition, complete and unaltered, with all original parts, accessories, inserts, and included materials; in its original protective packaging where reasonably possible; suitable for inspection or resale; and accompanied by proof of purchase.

Opening the outer shipping package alone does not automatically disqualify an otherwise complete, unused, and undamaged product. Handle cleaning tools and household items carefully during inspection.

Product color, surface finish, materials, dimensions, packaging, or included components may vary reasonably as described in the product listing. Photography, lighting, and screen settings may affect perceived appearance. Minor differences are not necessarily defects. If you do not prefer a product’s color, appearance, size, or style, request a return within the 30-day window; absent a confirmed issue attributable to us, this is a preference-based return.

Do not automatically send merchandise to our registered business address. Once the request is approved, support will provide the correct return warehouse address and instructions. Unauthorized parcels or items sent elsewhere may be delayed, rejected, lost, or ineligible for processing.

Preference-based returns may be unavailable for customized or personalized products, gift cards, products clearly marked Final Sale or non-returnable before purchase, items materially altered or misused after delivery, and returns missing parts or unable to be reasonably inspected. Promotional items remain eligible unless clearly marked Final Sale or non-returnable before purchase. Applicable non-excludable consumer rights continue to apply.

Inspect your order promptly. Contact us within 7 calendar days after delivery if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include the order number, description, and clear photos or videos of the product, packaging, and shipping label where appropriate. After review and confirmation, we will offer a suitable replacement, refund, reshipment, return, or other reasonable solution without additional cost caused by an error attributable to us.

For preference-based returns, customers generally pay return shipping. Original shipping charges are generally non-refundable. When a confirmed product or fulfillment error is attributable to us, we will address appropriate return and eligible original shipping costs as part of the approved resolution. No restocking fee is charged for an approved return.

For preference-based returns, use a reliable trackable shipping service and retain the receipt and tracking number. We cannot guarantee receipt of an untracked parcel or one sent to an address not provided by support. The customer is generally responsible until delivery at the approved return destination.

After an approved return arrives, we may inspect it against the applicable conditions. Once received, inspected, and approved, we initiate the eligible refund within 5–10 business days. Your bank, issuer, or provider may take additional time to post the credit.

Approved refunds normally go to the original payment method. If it cannot accept the refund, support will work with the applicable provider on an alternative where permitted. Based on circumstances, value, shipping, and issue, support may decide that a refund or replacement can be provided without a return.

Exchanges depend on inventory and product availability. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Submit a cancellation request as soon as possible. We will make reasonable efforts before fulfillment, but cannot guarantee cancellation after processing or shipment preparation begins. No cancellation fee applies when successfully canceled before fulfillment.

Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.